Darci Darnell
Darci Darnell is a leading expert on organic growth and customer strategy and loyalty. Darci leads Bain & Company’s Global Customer Practice, advising the world’s leading companies on how to enrich customers’ lives and grow their business profitably. Darci has worked across industries throughout her twenty-five years in consulting, most predominantly in Financial Services. Her current focus is on incorporating technology innovations, namely Generative AI, into the Customer Practice’s solutions as well as her clients’ value propositions and customer experiences. Relatedly, she is the director of Bain’s AI Impact Alliance, a community of the world’s leading companies committed to deploying AI innovation. She also serves as the Chair of the firm’s Nominating Committee.
